If a ZONE caravan is on your wish list for 2018, chat to us today so you don’t miss out: Luxury Off-Road and Family Off-Road caravans are sold-out until the second half of 2018, and Venture and Family Venture models are sold-out until the second quarter of 2018.
ZONE RV COMPREHENSIVE WARRANTY
A comprehensive manufacturer’s warranty is a feature of every new ZONE RV caravan. With a nationwide service network, ZONE RV owners travel in confidence knowing they have support with a nearby service department open 7 days.
Manufacturer’s Warranty: 3 years
Structural Warranty (chassis and body): 5 years
The detailed ZONE RV owners’ manual includes full information and appropriate details on the care of the caravan. Owners should ensure that all of the required maintenance is performed; including regular cleaning of external panels and undercarriage, and that the materials used meet ZONE RV’s engineering specifications. Failure to perform the required maintenance on a timely basis and in accordance with ZONE RV’s service intervals will void warranty coverage on affected parts. In the situation where warranty repair is required, the caravan will be required to be inspected by an authorised ZONE RV service agent. The ZONE RV service team will arrange this and work on behalf of the owner with third-party supplier warranty.
No matter where our customers are travelling in Australia, if they need any service or troubleshooting support, they simply contact ZONE RV. Where required, ZONE RV will liaise with our nearest service agent to get the work done as efficiently and seamlessly as possible.
“The after sales service is exactly the same as the pre-purchase experience and we could not recommend ZONE RV highly enough.” – Colin & Cheryl O’Reilly, Z-18.6 Off-Road Owners.
YOUR DEDICATED AFTER-SALES TEAM TO ENSURE YOU STAY IN THE ZONE
Buying a ZONE RV caravan is just the start of your journey with us. Keeping you on the road and happy, no matter where you are, is the best investment our business can make.
Because of that we have a dedicated after-sales Service and Warranty Team on-hand to answer any questions you might have, or any issues you might face, 7 days a week. They have built an exceptional network of accredited service providers throughout the country, that uphold the same attention-to-detail, professionalism and excellence that we pride ourselves on, so you can confidently caravan no matter what comes your way.
Pictured The ZONE RV Service & Warranty Team: Brady, Rhys and Marsha
THE ZONE DIFFERENCE WHEN IT COMES TO CUSTOMER SATISFACTION
The ZONE RV customer network is truly unique as we understand our customers are our ambassadors. We pride ourselves on building ever-lasting, personal relationships with each and every one of them. We liaise with our customers directly from our Coolum Beach factory, which means they only deal with our key team members and company founders who live and breathe our product. As each caravan is built-to-order, we’re with you every step of the way, from planning to production, to after-sales service-which with ZONE RV, never ends. Because after all, we’re family.
Q. Where can I view ZONE RV’s caravans/ do you have any dealers?
A. ZONE RV prefers to concentrate on the full owner experience and have complete control over how our product is represented and communicated to customers. A large part of the ZONE RV owner experience comes during the sales process. As such, ZONE RV only build-to-order, direct from our manufacturing facility in Coolum Beach. This allows us to own the end-to-end customer experience, from research to purchase and the never-ending after-sale service.
Q. How do I service my ZONE RV?
A. A comprehensive manufacturer’s warranty is a feature of every new ZONE RV caravan. With a nationwide service network, ZONE RV owners travel in confidence knowing they have back-up and support with a nearby service department open 7 days. The process for servicing your ZONE RV is easy. Simply contact ZONE RV first to let them know your location and the caravan service required. ZONE RV will then contact our closest service agent and notify them of your arrival and the work needed. Our warranty and service coordinator will liaise directly with our service agent to ensure the job is completed as efficiently as possible.
Q. How do I repair my fiberglass caravan, in the unlikely event of an accident?
A. Please always contact ZONE RV in the case of an accident or an incident where damage has been done to your caravan. If you’re within close enough proximity to the ZONE RV facility, we recommend bringing your caravan to us for repair. If Coolum Beach isn’t an option, take your caravan to your closest fiberglass repair centre, like you would with a boat.
Q. What are the benefits of having a caravan with solid foam core composite panels?
A. Each ZONE RV caravan is built with true fiberglass composite sandwich panels, used for the walls, roof and floor. The foam core found inside each panel has fantastic insulation properties to achieve consistent room temperature inside your ZONE RV. The true composite overall construction also creates an extremely strong and lightweight structure.
Q. Why is there no timber in ZONE RV caravans?
A. Timber is problematic in caravans for a number of reasons. Timber absorbs water, which is the main reason for rotting – not to mention the unpleasant smell of wet timber inside the caravan! Even if a timber caravan has sealed cladding to prohibit water from entering, condensation plays a major part of moisture inside walls – especially while travelling in humid or freezing climates. As it’s a product of nature, timber is also inclined to be inconsistent in strength and density.
Q. Why are ZONE RV caravans bonded together with polyurethane glue and not held together with screws and rivets?
A. Bonding is the best way to evenly spread a load over a connection. The bonding not only makes a structural connection but also creates a water proof join. Modern day manufacturing no longer involves the use of fasteners, screws and rivets, with this bonding technology found in the aviation, transport, marine and building industries.
Q. Why does a ZONE RV have less steel elements in the chassis?
A. All ZONE RV caravans encompass one piece structural panels for its body (roof, floor and walls). These panels are engineered to span further distances without the same support that conventional plywood floors need. This is a major contributing factor as to why ZONE RV caravans are significantly lighter than competitors.
Q. Why does ZONE RV use a RAPTOR coat instead of an alloy checker plate?
A. The RAPTOR coat is more scratch resistant and lighter than an alloy checker plate. The RAPTOR coat also acts as a final seal over all bonded areas to create a water and dust proof body structure.
Luxury living on-the-road with the family is now
possible with the ZONE RV Family Series
Now you can venture further with the first premium
touring and cross-terrain caravan built like an off-roader